Trip Package Agreement & Payment

JRNY Travel Club gives members access to our luxury travel and event planning services and exclusive savings and perks, depending on the membership type you select (Basic or Elite). In order to access our services, one must become a member after applying and being accepted into our Travel Club.

Our Basic Membership includes our world class professional luxury travel planning services, which includes advising, sourcing, negotiating, and booking/ contracting luxury travels. By partnering with JRNY Travel, members unlock access to our highly sought after network of luxury hospitality partners and have access to a full-service travel planning concierge.

BASIC TRIP PACKAGE MEMBERSHIP
Includes our services for booking:
• 1 hotel group room block per trip
– Best Available Rate or Promotional Rate on hotel’s website
– JRNY exclusive perks
• 1 custom itinerary per trip (up to 2 group concierge reservations)
Additional costs may apply for our services for:
• Additional hotel reservations (individual reservations or additional group room block)
• Specialty reservations (additional concierge reservations for the custom itinerary, events, photoshoots, etc)
• No-books or cancellations (for any needs not actualized)
• On-site support

JRNY TRAVEL CLUB COSTS
• Membership Dues (base price)
– Basic Trip Package Membership: $1,500 per trip
• Booking Fees (additional, if applicable)
– Additional hotel reservations: based on requirements
– Specialty reservations: starting at $200 per need (based on needs, complexity, scope)
– Hotel reservation no-books, no-shows, and cancellations: 10% of net total per reservation
– Concierge no-books, no-shows, and cancellations: based on requirements
– Event and photoshoot no-books, no-shows, and cancellations: based on requirements
– On-Site Support (if applicable): based on requirements
• Credit Card Processing Fee
– 3.5% for all payments made to JRNY Travel

TERMS & CONDITIONS
• JRNY Travel works exclusively over email, directly with our hospitality partner’s Sales Teams, and both parties work business hours Monday – Friday (offices are closed weekends and holidays)
• All reservation requests must be emailed to your designated luxury travel advisor, and member understands and agrees that any changes to reservations booked by JRNY Travel must be exclusively made by their travel advisor
• All membership communication involving questions or concerns about memberships, membership dues and billing, Terms & Conditions, etc must be emailed to memberships@jrnytravel.com
• Membership dues are for the cost of our professional luxury travel services, and all reservations and bookings (and any booking fees, if applicable) will be paid for separately
• All sales to JRNY Travel have a 3.5% processing fee in order to use our secure payment processor (service fee is automatically included in the price below during sign up)
• All sales to JRNY Travel are final, no refunds are permitted, and costs are non-negotiable
• Any invoice questions/ possible discrepancies must be emailed to memberships@jrnytravel.com immediately. Should member not notify us of any questions or concerns in regards to their invoice upon receipt and within 7 days of charge, member certifies that they have no issues with their invoice or costs associated, and understands that no exceptions will be made
• Any possible billing concerns must be handled exclusively by emailing memberships@jrnytravel.com, and member understands and agrees that filing a chargeback or dispute with your bank is not permitted. If there is an issue with a payment, we will resolve the error directly with the member
• If you would like to cancel your membership, you must do so in writing via email to memberships@jrnytravel.com. Please note, membership cancellation goes into effect immediately upon confirmation of cancellation from JRNY Travel, you will no longer be able to access our services, and any reservations booked for you will be cancelled and membership dues and payment for bookings will be forfeited. If member cancels membership and would like to join JRNY Travel Club again, they must re-apply and are not guaranteed to be re-accepted
• Any outstanding payments must be paid for any needs per the agreed to Travel Club T&C’s whether membership is cancelled for any bookings worked on by JRNY Travel prior to written notice to cancel membership. Membership may only be cancelled once any outstanding invoices have been paid
• Any additional applicable booking fees incurred by members may be billed and automatically charged to the card on file with receipt sent
• All payments for booking fees to JRNY and payments for bookings with our partners must be paid by the due date. Any invoices not paid by due date for any reason that are late and/ or need to be manually charged to a new form of payment are subject to a $50 late fee/ service fee per month following due date
• JRNY Travel requires a valid Credit Card Authorization Form on file, and any changes to credit card needs to be submitted to us immediately via CC Auth to avoid $50 monthly late fee/ service fee
• Member understands they are responsible for reading and understanding Travel Club T&C’s and any policies, costs for memberships/ services, etc
• We ask members to provide us with reasonable time to book your travels depending on the scope of work, as to ensure that we are able to get you availability and priority prices. We require groups to be booked 3 months in advance to ensure that we have access to the best availability, prices, and give our partners reasonable time to get your needs booked with us (prices are higher the longer you wait, and availability is limited)
• We matchmake our clients with the hotel best suited for their needs
• Member must book luxury needs (5* hotels, fine dining, luxury transportation/ experiences, etc)
• A group room block of at least 10 rooms per night for the length of the trip is required to be contracted at a luxury hotel and group must all book into the room block
• A custom itinerary of 2 on or off-site luxury group concierge bookings is included but not required to be booked
• Unused concierge reservations cannot be applied to another trip and must be used on this trip
• Any no-book or cancelled reservations count as a consumed (although not actualized) reservation and if you require any additional reservations to be booked beyond the non-actualized needs you have had us work on, you will need to pay additional booking fees for our services for the applicable needs
• Payment of membership and any applicable costs are applicable and required no matter the use of membership, outcome of bookings, etc
• Costs for membership exclusively is to obtain access to our travel services, and member understands that all exclusive offers are unique to the individual needs and various factors (based on hotel, destination, dates, demand, when booking, etc) and that no specific results should be expected
• Member understands they are entering into an exclusive partnership with JRNY Travel and all luxury travel group needs for this trip must be booked through JRNY Travel and any group bookings for this trip may not be booked directly or with another travel provider

EXCLUSIVE SAVINGS: every hotel is different in terms of what perks can be obtained. Additionally, high demand destinations, busy dates, and guestroom availability all are factored into what types of value-adds can be secured, and no specific savings/ perks/ discounts, etc. are guaranteed. For instance, a popular hotel may be almost sold out during their peak season, and in that situation, they may not be able to offer a discount. Travel demand is at an all-time high, so booking last-minute usually yields less perks. Our discounts for Elite Members are based off of the Best Available Rate on the hotel’s website. This is their best offer without restrictions (ie having to do prepayment, or the reservation being non-cancellable). There may be separate promos the hotel is offering (usually with restrictions), and we can book those promos for you and typically always include our other JRNY signature perks. No discounts are guaranteed or should be expected for Elite Member reservations if booked under 2 months in advance. Finally, nothing is guaranteed until booking/ confirmed with deposits paid by member (rates, availability, etc).

CHANGE OF TERMS: JRNY Travel has the right to change the Terms & Conditions enclosed in this Agreement at any time, including but not limited to: memberships, membership dues, booking fees, etc. If we make such a change, we will provide you with notice of the change via email, and client understands that the change will be effective upon the date of the notice (unless otherwise provided), and that continued use of our services means that you accept and agree to any changes.

By signing up for a membership and providing your information, you agree to receive email and text marketing communications from JRNY Travel, including the ability to opt out at any time by clicking “unsubscribe” in emails or replying “STOP” to text messages (msg & data rates may apply).

I understand that information about my annual membership, JRNY Travel Club, updates and changes to memberships, travel promos, and important information about JRNY Travel may be sent to me.

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I certify that I have read and agree to the entire JRNY Travel Service Agreement